The ATG Técnicos app, operated by Advanced Systems Supply, S.A. (“we”), is a work tool for the company’s field technicians. This policy explains what data the app processes and for what purpose.
1. What information we process
- Login credentials: the technician signs in with their user account. The password is used only to authenticate and is not stored on the device.
- Location (GPS): when logging a visit (the task’s “stamp”), the app takes the location to record where and when the work was done. It is used only at that moment, started by the technician — there is no continuous or background tracking.
- Camera / photos: the technician takes photos for the visit stamp and as attachments to the service forms, and can use the camera to read a device’s code (IMEI, ICCID or VIN); that code is read on the phone itself. The camera opens only when the technician takes or attaches a photo or reads a code.
- Work data: assigned tasks, completed forms and tickets the technician handles from the app.
- Drafts on the phone: while the technician fills in a form, the app stores an encrypted draft on the phone with the answers, the photos, the client’s signature and the device codes. Each technician has their own key and cannot see another technician’s drafts. The draft is deleted when the server confirms it received the form, or when that task is canceled or moves to another technician.
2. What we use it for
- To authenticate the technician and show them their assigned tasks.
- To log visits (location, time and photo) as a record of the service.
- To complete and send service forms and follow up on tickets.
3. What we do NOT do
- We do not show advertising or use the data for advertising purposes.
- We do not sell or rent the information.
- We do not share it with third parties for commercial purposes.
- We do not include third-party trackers or analytics, or background location tracking.
4. Device permissions
The app requests Camera and Location only when the technician logs a visit, attaches a photo or reads a device’s code. It also uses the internet to communicate with the company’s systems.
5. Who it is shared with
The data is sent to the internal systems of Advanced Systems Supply / ATG to manage the service. It is not shared with third parties outside that operation, unless the law requires it.
6. Security
Communication between the app and the servers is encrypted over HTTPS, and access requires authentication.
7. Retention
Work data (visits, forms, tickets) is kept in the company’s systems in line with its internal policies and legal obligations.
When the technician taps «Salir» (sign out), the app checks whether any forms are still unsent. If there are none, it ends the session and deletes from the phone the key used to encrypt the technician’s drafts. If there are some, it says so and the technician chooses: go and send them, or sign out and leave them stored and encrypted for later. If the session expires on its own, the drafts also stay encrypted on the phone, so no work is lost.
8. Internal use
ATG Técnicos is a tool meant for the company’s technical staff who have been given access, not for the general public or for minors.
9. Changes
We may update this policy. The version in force will be the one published at this address, with its date.
10. Contact
Advanced Systems Supply, S.A. · RUC 49930-2-316585 DV 70
Vía España, Las Sabanas, Calle 77A, ATG Building, Panama
Email: soporte@atg.com.pa · Phone: (507) 209‑5151 · Website: advsysa.com